Bright Horizon Therapies Privacy & Cookie Policy

Effective Date: May 7, 2025
Last Updated: Feb 6, 2026

Your privacy is important to us. Bright Horizon Therapies is committed to respecting your privacy and complying with applicable laws regarding personal information collected through our website, https://brighthorizontherapies.com, and other sites we operate.

If you choose to become a client, additional Terms of Service and consent forms apply. All client-related data is securely managed via Jane.app. For details on how Jane.app handles data, see their Privacy Notice.

Privacy Policy

Information We Collect

We collect information in two categories:

Voluntarily provided information: Information you provide knowingly, such as when contacting us, subscribing to newsletters, or registering an account.
Automatically collected information: Data sent automatically by your browser or device when you access our site.

Log Data

Our servers may log standard information, including:

Your IP address
Browser type and version
Pages visited and time spent
Date and time of access

We may also collect error logs to improve site functionality. This information is not personally identifying on its own.

Device Data

We may collect device-specific information, including device type and software settings. Check your device policies to see what information may be available.

Personal Information

We may request personal information when you:

Submit a message or form
Subscribe to our newsletter (double opt-in)
Book a free session via Jane.app (Learn more about Jane.app’s privacy policy)
Contact us via email or social media

Information may include:

Name
Email address

Legitimate Reasons for Processing Your Personal Information

We only collect personal information that is reasonably necessary to provide our services.

We may use information for purposes including:

Providing core services and platform functionality
Communication and client support
Analytics and research to improve the website and services
Internal record-keeping and administrative purposes

We do not use Plausible Analytics to track personal data. Plausible does not set cookies, collect personal information, or enable remarketing.

Security & Abuse Prevention

Messages submitted through the website may include technical data (e.g., IP address) for security and abuse-prevention purposes. Information is retained for up to 30 days and deleted unless longer retention is legally required.

Cloudflare Turnstile (Simple CAPTCHA Alternative) may be used to prevent spam and automated abuse. This service is privacy-friendly and does not track personal data.

We take reasonable measures to protect your information, but no electronic method is 100% secure. You are responsible for keeping your passwords secure.

Cookies

We do not use Google Analytics or remarketing tools by Microsoft ads or Facebook. Website analytics are handled with privacy-friendly Plausible, which does not collect personal data, set cookies, or use remarketing.

We use essential cookies only to ensure the site functions correctly. This includes things like maintaining sessions or ensuring form submissions work.

Analytics: Plausible Analytics is used to measure site traffic and interactions. Plausible is privacy-friendly: it does not set cookies, collect personal data, or allow remarketing, and no consent banner is required.

Third-party cookies: We do not use third-party advertising or remarketing cookies.

Embedded videos: Some content on this website, such as embedded YouTube videos, is hosted via YouTube’s privacy-enhanced mode (YouTube-nocookies.com). If you interact with these videos (e.g., click “play”), YouTube may set cookies to store video preferences or playback information. These cookies are controlled by YouTube, and we do not use them for tracking or advertising.

You can manage cookies through your browser settings. Essential cookies cannot be disabled without affecting site functionality.

Data Retention

Email addresses from contact forms: retained up to 30 days for security purposes.
Newsletter subscriptions: retained until you unsubscribe.
Client data: retained according to Jane.app policies and applicable law.

We may retain information longer if required by law or for archival purposes in the public interest.

Third-Party Services

We may use third-party providers to operate our website or services, such as:

Jane.app (appointment booking, client data management)
Hostinger (website hosting)
Cloudflare Turnstile (CAPTCHA)
Mailerlite (newsletter subscriptions)
Plausible Analytics (website analytics)

These services operate under their own privacy policies. We ensure that personal information is protected when shared with them.

Your Rights

You have rights regarding your personal information under applicable laws (GDPR, PIPEDA, CCPA, etc.), including:

Access, correction, and deletion of personal information
Withdrawal of consent for email marketing
Objecting to processing based on legitimate interests
Data portability where applicable

To exercise your rights, contact us at:
Natalie Jovanic
nat@brighthorizontherapies.com

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from children under 13.

Cookie Policy

We respect your privacy and are committed to being transparent about our use of cookies. This Cookie Policy explains how cookies are used on our website at https://brighthorizontherapies.com.

We also provide information about third-party services we may use. Please note that this policy does not cover cookies set by third-party services outside our control.

If you do not wish to accept cookies from us, you can configure your browser to refuse them. In that case, some features of our website may not function as intended.

What is a cookie?

A cookie is a small piece of data stored on your device when you visit a website. Cookies may contain information about the website, a unique identifier for your browser, and other data to support the cookie’s purpose.

Cookies can be used to:

Enable essential website functionality (e.g., logging in)
Collect analytics about site usage (e.g., page views)
Store your preferences (e.g., language or time zone)

First-party cookies are set by the website you are visiting.
Third-party cookies are set by other websites or services integrated into the page (e.g., embedded videos).

Cookies We Use

Essential Cookies

Essential cookies are strictly necessary to provide core features of our website. Without them, some parts of the website may not work properly.

Our use: We only use essential cookies required for website functionality.

Analytics

We use Plausible.io, a privacy-friendly and cookieless analytics service. Plausible does not set any cookies, does not track personal data, and is fully compliant with privacy regulations.

Embedded Video Cookies

Some content on our site, such as embedded YouTube videos using youtube-nocookie.com, may set cookies if you interact with them (e.g., clicking “play”). These cookies are controlled by YouTube and are used for video preferences or playback information. We do not use these cookies for advertising or tracking.

Advertising / Remarketing Cookies

We do not use any targeting, remarketing, or advertising cookies on our website.

Controlling Cookies

You have the right to control cookies on our website:

Essential cookies cannot be disabled as they are necessary for core functionality.
Since we do not use other categories of cookies, no cookie banner is required.
You can manage any embedded video cookies via your browser settings if you interact with YouTube videos.

For browser-specific instructions on managing cookies, please consult your browser’s help resources.

Updates to Our Privacy and Cookie Policy

We may update this policy to reflect changes in practices, technology, or legal requirements. Changes will be posted here with a last updated date.

Contact

For any questions about this Privacy & Cookie Policy, please contact:

Natalie Jovanic
Email: nat@brighthorizontherapies.com